We are seeking a customer support representative to support day-to-day projects, collaborate with team members, maintain accurate records, and deliver high-quality work. Strong communication, problem-solving, and relevant technical or professional skills are preferred.

Sample Employer

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Customer Service Representatives

Apply Conflict Management

Speak Different Languages

Communication Principles

Implement Marketing Strategies

Create Solutions To Problems

Information Confidentiality

Control Of Expenses

Write Work-related Reports

Analyse Problems For Opportunities

Keep Task Records

Have Computer Literacy

Ensure Customer Focus

Show Diplomacy

Implement Sales Strategies

Utilise Cross-selling

Identify Customer's Needs

Persuade Clients With Alternatives

E-commerce Systems

Communicate With Customer Service Department

Customer Insight

Communicate With Customers

Perform Multiple Tasks At The Same Time

Sales Argumentation

Provide Information

Customer Relationship Management

Customer Service

Use Communication Techniques

Perform Data Analysis

Measure Customer Feedback

Use Customer Relationship Management Software

E-procurement

Implement Customer Follow-up

Characteristics Of Products

Characteristics Of Services

Consumer Protection

Deliver A Sales Pitch

Adapt To Changing Situations

Act As A Company Ambassador

Provide Customer Follow-up Services

Guarantee Customer Satisfaction

Show Confidence

Sales Activities

Facilitate Official Agreement

Manage The Customer Experience

Provide Customer Follow-up

Use Microsoft Office

Perform Services In A Flexible Manner

Act Reliably

Maintain Updated Professional Knowledge

Think Proactively

Work In A Rail Transport Team

Listen Actively

Communicate By Telephone

Apply Knowledge Of Human Behaviour

Use Communication Devices

Upsell Products

Process Customer Orders

Assist Customers

Carry Out Active Selling

Meet Picking Standards

Prioritise Tasks

React Calmly In Stressful Situations

Analyse Call Performance Trends

Contact Customers

Draft Corporate Emails

Data Mining Methods

Process Data

Prioritise Requests

Answer Incoming Calls

Handle Helpdesk Problems

Perform Escalation Procedure

Keep Records Of Customer Interaction

Perform Customer Management

Train Routes

Establish Customer Rapport

Exercise Patience

Call-centre Technologies

Strive To Provide High Quality Customer Service

Use Internet Chat

Process Refunds

Type At Speed

Relay Messages Through Radio And Telephone Systems

Tend To Passenger Belongings

Provide Customers With Order Information

Provide Customers With Price Information

Process Order Forms With Customer's Information

Follow Up Orders For Customers

Notify Customers On Special Offers

Collect Customer Data

Improve Customer Interaction

Handle Tasks Independently

Prepare Correspondence For Customers

Discern Written Communication

Respond To Inquiries In Written Form

Work With E-services Available To Clients

Determine Charges For Customer Services

Interpret Customer Non-verbal Communication

Deliver Outstanding Service

Product Range Of Railway Companies

Provide Information To Passengers

Customer Support Representative

Customer Support Representative

Preferred Critical Skills

Other Skills

Description

Employer Details

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