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Amna Kanwal

Analyze data to inform operational decisions or activities.

Analyze financial records to improve efficiency.

Develop marketing plans or strategies.

Determine pricing or monetary policies.

Provide basic information to guests, visitors, or clients.

Conduct employee training programs.

Direct financial operations.

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Administration and Management

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Customer and Personal Service

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

English Language

Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Production and Processing

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Mathematics

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Personnel and Human Resources

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Administrative

Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

Economics and Accounting

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Sales and Marketing

Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

Engineering and Technology

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Active Listening

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Monitoring

Understanding written sentences and paragraphs in work-related documents.

Reading Comprehension

Talking to others to convey information effectively.

Speaking

Adjusting actions in relation to others' actions.

Coordination

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Critical Thinking

Motivating, developing, and directing people as they work, identifying the best people for the job.

Bates Technical CollegePartner College

Bates Technical College
Partner College